Customer service by phone is open on weekdays from 09:00 to 16:00 Helsinki time and reception from 09:00 to 17:00.

I cannot see my transfer on the Voima Account. What should I do?

Question
I cannot see my transfer on the Voima Account. What should I do?
Answer
International bank transfers can take several days to process, and SEPA transfers are generally processed within 2 business days. If neither of these apply to you, or if a long time has elapsed since your transaction, please contact Voima's Customer care.

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