Customer service by phone is open on weekdays from 10 AM to 1 PM Helsinki time.

Delivery of Precious Metals to Voima

Our customers can deposit precious metals into their Voima Account quickly and at a competitive price.

The delivered precious metals are refined and converted into investment-grade form by our service partner, Voima Refining Oy. Gold is processed into investment gold and deposited into the Voima Account, from where it can be easily sold or withdrawn.

In 2024, our customers recycled precious metals worth over €60 million through us.

We accept gold from private customers and gold, silver, platinum, and palladium from corporate customers. We do not process industrial by-products or electronic waste.

Customer Benefits

Pricing

The cost of depositing precious metals consists of a processing fee for converting the metals into investment-grade form and a waste fee for handling non-precious metal materials.

Voima Gold offers a volume-based exchange rate, ensuring a competitive price.

Fast Service

We aim to process received gold batches within two business days of delivery and silver batches within five business days.

Results Delivered

Once your batch has been processed, you will receive a report detailing the quantity of precious metals it contains. The refined metals are deposited directly into your Voima Account, from where they can be easily sold. For platinum and palladium, the trade is executed immediately after the results are finalized. Transaction details and receipts are available through our online service.

Silver, Platinum, and Palladium in the Tax Warehouse

The silver, platinum, and palladium you deliver will be placed in a tax warehouse, from where any future sales will take place. You will receive a confirmation from the tax warehouse operator regarding the placement in the warehouse. Sales conducted within the tax warehouse are exempt from value-added tax (VAT). As a taxpayer, you must account for any withdrawals from the tax warehouse in your tax declaration.

Steps of the Precious Metals Conversion Service

The Precious Metals Conversion Service offers an efficient process and a competitive price for your delivered metals. If desired, you can also store gold in your Voima Account for a longer period.

Delivery or Pickup Order

You can deliver your batch to Bulevardi 5 on weekdays from 12:30 to 16:30.

We also offer a pickup service in Southern Finland for gold and silver batches (secure transport) and in Sweden for gold batches (courier services).

Reception

We receive your delivered or collected batch based on seal numbers. You will receive a confirmation email upon reception.

Analysis and Processing

First, the batch is inspected, and any non-precious metal objects and materials are separated. A fee for this process is charged according to the price list.

After this, the batch is processed for homogenization, sampling, and refining.

Results Notification

Once the analysis is complete, we will report the results in the Voima Account service. Upon request, the results can also be sent via email for a fee according to the price list. The results include the total weight of the delivered batch, the amount of refined precious metals, and the concentrations of gold, silver, platinum, and palladium.

Storage and Sale

Gold is deposited into your Voima Account, from where you can sell it immediately or at a later time.

Silver, platinum, and palladium are placed in a tax warehouse. Any silver, platinum, or palladium present in a gold batch is automatically sold under the tax warehouse procedure once the results are finalized. Silver from a silver batch can be left in the tax warehouse for storage, allowing for a later sale within the warehouse.

Want to learn more?

Feel free to contact us if you need more information.

Customer care

contact@voimagold.com +358 (0)9 612 1917

Customer Service

📧 contact@voimagold.com

Our customer service is available by phone on weekdays from 10:00 to 13:00.

📞 +358 (0)9 612 1917

Opening an Account

Download and complete the account opening application from the Downloads section.

Send us a message at contact@voimagold.com, and we will send you a secure email for submitting the form.

If we require additional information, we will contact you.

You can also open an account by booking an appointment at our office on Bulevardi.

Voima